Last updated: June 30, 2026
All purchases on CitrusClip are sold by Paddle.com Market Limited, our authorized reseller and Merchant of Record. Paddle handles billing and processes all refunds on our behalf in accordance with the policy below.
We offer a 7-day trial period for new Pro subscribers. If you're not satisfied, we'll refund your first payment.
If you are a consumer in the EU or UK, you may have a statutory 14-day right to withdraw from a digital purchase without giving a reason. By choosing to access or use your credits or subscription immediately after purchase, you expressly request that we begin providing the service right away and acknowledge that you waive this 14-day withdrawal right once the service has been used. Where required by law, this waiver does not affect any other rights you may have, including those described below.
You may request a refund if:
• You're within 7 days of your first Pro subscription payment
• You haven't used more than 50 credits
• You experienced technical issues that prevented service use
The following are non-refundable:
• Credits that have been used
• Subscription renewals after the first month
• One-time credit pack purchases after use
• Downgrades or cancellations mid-billing cycle
1. Email support@citrusclip.com with your account email, or use the refund link in the receipt emailed to you by Paddle
2. Include your reason for the refund request
3. Approved refunds are processed by Paddle, our Merchant of Record, within 5-7 business days
4. Refunds are issued to the original payment method
• You can cancel your subscription anytime
• Cancellation takes effect at the end of your current billing period
• You retain access until the period ends
• No partial refunds for unused time
For refund requests: support@citrusclip.com